Refund Policy – Nuance Design Marbella

Returns policy

The consumer and user may return to Nuance Design Marbella, AZARMEHR GROUP SL, free of charge, any product found to be defective within a period of 30 days from the date the product was received. Taking into account the nature of the products purchased, the consumer and user will have a period of 15 days from when they became aware of the product defect to notify Nuance Design Marbella, AZARMEHR GROUP SL through the contact form of the Website, indicating the defective product or products, attaching photographs and other evidence that demonstrate the defects or lack of conformity of the products, as well as a detailed list of the defects found, the purchase order and any other additional documentation that allows to identify the purchase made by the consumer and user.

Once Nuance Design Marbella, AZARMEHR GROUP SL has received communication from the consumer and user and has analyzed the incident through its Quality Department, you will be informed as soon as possible whether or not the return of the product is considered appropriate, objectively taking into account the nature Of the same. the product or the nature of the alleged non-conformity or defect. In the event that a return is considered appropriate, Nuance Design Marbella, AZARMEHR GROUP SL will indicate to the consumer and user how to send the defective product to its stores. However, Nuance Design Marbella, AZARMEHR GROUP SL will not be, in any case, responsible for the products that are returned by the consumer and user without having carried out the process detailed above. Each product to be returned must be unused or, in the event that the defect is found after normal and daily use, in the best possible condition, and must be returned together with all its labels, packaging and -if applicable-, documentation and original accessory items that originally came with it. If the consumer and user does not proceed in this way, Nuance Design Marbella,AZARMEHR GROUP SL and, in particular, the Quality Department, will have to objectively assess the incident, determining whether the product is defective, taking into account its nature and the nature of the alleged fault. in conformity or defect.

In accordance with the foregoing, the consumer and user may replace the defective product with another with identical characteristics, without incurring any cost for the replacement of the product. If it is not possible to replace the defective product with another with identical characteristics, the consumer will be offered the possibility of choosing a new similar model. Nuance Design Marbella, AZARMEHR GROUP SL informs customers and users that the term for the return of the amounts paid depends on the form of payment that the consumer and user has used when purchasing the product:

If the consumer and user has paid by credit/debit card, Nuance Design Marbella, AZARMEHR GROUP SL willrefund the amount paid within fourteen (14) calendar days following the decision of the consumer and user to terminate the contract.
If the consumer and user has paid by PayPal, Nuance Design Marbella, AZARMEHR GROUP SL will reimburse the amount paid within twenty-four (24)-forty-eight (48) business hours following the decision of the consumer and user to terminate the contract.

cancellations

The consumer and user will have the right to cancel their order placed remotely without justification, during a period of fourteen (14) calendar days from the receipt of the product. The consumer and user may send the entire order or, if they prefer, they may send any of the products that make up the total order, all without penalty and without the need to indicate the reasons. The consumer and user will bear the direct cost of the return to Nuance Design Marbella, AZARMEHR GROUP SL , whether he returns the entire order or decides to return only some of the products in the order.

To carry out the return you must contact Nuance Design Marbella, AZARMEHR GROUP SL through the contact form on the website. After receiving this communication, Nuance Design Marbella, AZARMEHR GROUP SL will indicate the best way to send the order to its offices or warehouses. Nuance Design Marbella, AZARMEHR GROUP SL is not responsible for the courier company that the consumer and user contracts for the return of the order. In this sense, Nuance Design Marbella, AZARMEHR GROUP SL recommends that the consumer and user request proof of delivery from the courier company once the courier has deposited the product at the Nuance Design Marbella, AZARMEHR GROUP SL offices, so that the consumer and user have proof that the product has been correctly delivered. Nuance Design Marbella, AZARMEHR GROUP SL is not responsible for the address to which the consumer and user sends the return request if this address is different from those indicated. Nuance Design Marbella, AZARMEHR GROUP SL may request the consumer and user to send said proof of delivery for verification.

The costs of returning the order (for example, shipping costs through courier companies) will be assumed directly by the consumer and user. The product must be in perfect condition and with all its labels, packaging and – if applicable- documentation and original accessories that came with it. If the consumer and user does not proceed in this way or if the product has suffered any damage, the consumer and user accepts that the product may suffer a depreciation or that Nuance Design Marbella, AZARMEHR GROUP SL may deny the exercise of the right of withdrawal by the consumer and user.

The consumer and user will have the right to cancel their order placed remotely without justification, during a period of fourteen (14) calendar days from the receipt of the product. The consumer and user may send the entire order or, if they prefer, they may send any of the products that make up the total order, all without penalty and without the need to indicate the reasons. The consumer and user will bear the direct cost of the return to Nuance Design Marbella, AZARMEHR GROUP SL, whether he returns the entire order or decides to return only some of the products in the order.

Once Nuance Design Marbella, AZARMEHR GROUP SL verifies that the order is in optimal conditions, Nuance Design Marbella, AZARMEHR GROUP SL will proceed to refund the total amount paid by the consumer and user.

If the consumer and user decides to return the order in its entirety, Nuance Design Marbella, AZARMEHR GROUP SL will reimburse the consumer and user for all amounts paid by the latter (including shipping costs related to the delivery of Nuance Design Marbella, AZARMEHR GROUP SL to the consumer and user).

If the consumer and user wishes to return only one or some of the products that were part of an order, Nuance Design Marbella, AZARMEHR GROUP SL will not be able to reimburse the shipping costs that the consumer and user have paid for the entire order.

Nuance Design Marbella, AZARMEHR GROUP SL informs consumers and users that the term for the return of the amounts paid depends on the payment method that the consumer and user had used when purchasing the product:

If the consumer and user has paid by credit/debit card, Nuance Design Marbella, AZARMEHR GROUP SL will refund the amount paid within fourteen (14) calendar days following the decision of the consumer and user to terminate the contract.
If the consumer and user has paid by PayPal, Nuance Design Marbella, AZARMEHR GROUP SL will reimburse the amount paid within twenty-four (24)-forty-eight (48) business hours following the decision of the consumer and user to terminate the contract.

In any case, Nuance Design Marbella, AZARMEHR GROUP SL will reimburse the amounts paid as soon as possible and, in any case, within fourteen (14) calendar days following the date on which the consumer and user has informed their decision to withdraw from the contract. Nuance Design Marbella, AZARMEHR GROUP SL.